Deskripsi Pekerjaan
Nexa Digital Indonesia is hiring a Staff IT in Jakarta to strengthen our enterprise technology operations and accelerate secure digital growth. This role is ideal for a hands-on IT professional who can keep mission-critical systems running at peak performance while continuously improving service quality.
You will partner with infrastructure, security, and business teams to deliver reliable support, optimize internal platforms, and drive modern IT standards. If you thrive in fast-moving environments and want direct impact, this is your next career move.
Tanggung Jawab
- Administer daily IT operations across endpoints, networks, business applications, and collaboration tools.
- Monitor system health, respond to incidents, and ensure SLA-driven resolution of tickets and escalations.
- Implement preventive maintenance, patch management, and performance tuning for servers and user devices.
- Support onboarding and offboarding workflows, including access provisioning and asset lifecycle management.
- Collaborate with security teams to enforce policies, harden configurations, and improve compliance readiness.
- Create and maintain technical documentation, SOPs, and knowledge base articles for repeatable support excellence.
- Contribute to IT improvement projects, vendor coordination, and technology rollout initiatives across departments.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 3+ years of experience in IT support, system administration, or infrastructure operations.
- Strong knowledge of Windows/Linux administration, LAN/WAN fundamentals, and endpoint management.
- Practical experience with Microsoft 365, identity/access management, and helpdesk ticketing platforms.
- Solid troubleshooting skills with a structured, root-cause-oriented approach to incident resolution.
- Understanding of cybersecurity best practices, backup/recovery, and business continuity principles.
- Excellent communication in English with the ability to support both technical and non-technical users.