Deskripsi Pekerjaan
Join a high-growth technology team in Jakarta as our next Staff IT professional.
You will own day-to-day IT reliability across endpoints, networks, systems access, and enterprise tools while partnering with security and engineering teams to scale operations. This role is ideal for a hands-on specialist who combines technical precision with service excellence and wants to shape a modern, resilient workplace technology environment.
If you are proactive, detail-driven, and passionate about delivering premium internal IT experiences, we want to meet you.
Tanggung Jawab
- Administer and optimize core IT infrastructure, including user devices, identity access, collaboration platforms, and office connectivity.
- Provide Tier 1-2 support for hardware, software, and network incidents with clear SLAs and high user satisfaction.
- Manage onboarding and offboarding workflows, ensuring secure account provisioning and asset lifecycle tracking.
- Implement endpoint hardening, patch management, and baseline security controls aligned with company policy.
- Maintain documentation for SOPs, runbooks, incident logs, and IT asset inventory with audit-ready accuracy.
- Collaborate with vendors and internal stakeholders to resolve escalations and improve service performance.
- Contribute to IT projects such as system rollouts, office expansions, and automation of routine support tasks.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- 3+ years of experience in IT support, systems administration, or corporate IT operations.
- Strong knowledge of Windows/macOS administration, Microsoft 365 or Google Workspace, and identity/access management.
- Practical experience with networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
- Familiarity with endpoint security tools, patching frameworks, and IT ticketing systems.
- Excellent communication skills in English with a customer-first, solution-oriented mindset.
- Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a strong advantage.